Software as a Service solutions have become the new standard for reward and recognition planners. As a category, SaaS is faster to implement and less expensive to operate.

However, not all SaaS business relationships are created equally. Today most Software as “Service” solutions are lacking just that—service.

In this month’s Performance Perspective, Mike Ryan explores:

• Setting the “service” standard in a SaaS world
• Why defining the business rationale has become increasingly critical for any HR leader
• How to maintain a strategic focus to keep your programs relevant
• The value of having a partner that provides ongoing advice and counsel