Company also earns top honors for Customer Service, reinforcing continued investments in innovation, leadership, and client experience
New York, NY. (August 13, 2026) – Madison Global, a worldwide leader in employee recognition, incentive travel, meetings and events has been named the #1 Recognition Provider Overall in the 2025 HRO Today Baker’s Dozen Customer Satisfaction Ratings, for the Recognition Group while also earning the publication’s highest ranking for Customer Service. The recognition reflects another milestone in what has been a year of continued investment across Madison’s technology, leadership, and client experience.
The Baker’s Dozen rankings are based entirely on verified customer feedback, making them one of the employee recognition industry’s most respected measures of provider performance. Madison’s top ranking underscores the company’s long-standing commitment to combining innovative technology with exceptional service, strategic guidance, and measurable business outcomes.
“This recognition is especially meaningful because it comes directly from our clients,” said Alex Alaminos, President & CEO of Madison Global. “Awards like this are never the result of one product release or one great year. They reflect decades of listening to our customers, investing in our people, and continually improving the experience we deliver. We are honored that our clients continue to place their trust in Madison.”
The recognition follows a series of significant milestones for Madison, including the launch of Maestro 6.0, the company’s next-generation employee recognition platform, the unveiling of a completely redesigned global digital experience, and the expansion of its executive leadership team with the promotion of Judd Weisgal to Chief Sales Officer. Together, these investments reinforce Madison’s commitment to helping organizations create cultures where employees feel valued, connected, and inspired to perform.
“As the workplace continues to evolve, organizations need more than software,” Alaminos added. “They need a partner that understands recognition strategy, delivers exceptional service, and continues to innovate. We believe this award validates the investments we’ve made across our business and the commitment our team brings to every client engagement.”
Administered annually by HRO Today, the Baker’s Dozen Customer Satisfaction Ratings are based on feedback from verified HR executives and recognition buyers who evaluate providers across key performance criteria, including breadth of service, deal size, and quality of service. Because the rankings are determined exclusively by customer feedback, they have become one of the industry’s most trusted benchmarks for evaluating recognition providers.
According to Elliot Clark, CEO of HRO Today, “Today’s leading recognition providers are expected to do much more than administer programs. They are strategic partners that help organizations improve engagement, reinforce culture, and drive measurable business results. Madison continues to distinguish itself by pairing innovative technology with outstanding customer service, and its clients have once again recognized that commitment through this year’s Baker’s Dozen rankings.”
Madison’s recognition for Customer Service reflects the company’s belief that technology alone does not create successful recognition programs. Dedicated strategic guidance, responsive client support, and a relentless focus on customer outcomes remain central to Madison’s approach, helping organizations maximize employee engagement while achieving measurable business results.
“Recognition has never been more important to organizational success,” said Alaminos. “We’re grateful to every client who shared their experience through this survey. Their feedback continues to shape our business, challenge us to improve, and inspire us to raise the bar every year.”
To view the complete 2026 HRO Today Baker’s Dozen rankings, visit www.hrotoday.com.
To learn more about Madison Global and its employee recognition solutions, visit www.madisonpg.com.
About Madison Global
Madison Global is an employee-owned global company with more than 50 years of experience in employee recognition, incentive travel, meetings, and events. Through its Madison Recognition and Madison Travel groups, the company delivers technology, strategic expertise, rewards, and experiences that strengthen workplace culture and drive measurable business results.
Madison Recognition combines innovative technology with deep industry expertise to help organizations engage employees, strengthen culture, and improve performance. Its Maestro and Aria recognition platforms, global reward network spanning more than 160 countries, multilingual capabilities, strategic consulting, and award-winning service enable enterprise organizations to turn recognition into measurable business impact.
For more information, visit www.madisonpg.com
